Overview of the Refund and Replacement Policy
Our refund and return policy covers a period of 14 days from the date of purchase. If 14 days have passed, we cannot offer a full refund or a full service replacement.
We do not offer a refund option; exchanges are available only in the event of a malfunction or defect in one of the services we provide, subject to assessment by the technical support team.
For certain services, the amount is refunded after deducting the actual costs incurred.
The discount is calculated based on the amount of work completed prior to the cancellation request.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, will automatically be applied on your account wallet, within a 48 hours.
Late or missing refunds
If you’ve done all of this and you still have not received your refund yet, please contact us at support@app.slashagency.ae
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Replacement
If you need to replacement it for the same item, send us an email at support@app.slashagency.ae .
Need help?
Contact us at support@app.slashagency.ae for questions related to refunds and returns.